Most businesses don't even know they are losing customers until it's too late.
Customer retention or reducing churn is not in every businesses vocabulary. It's often an after thought that suddenly requires attention as revenue and financial details start to show signs of concern.
Most businesses that require our service are aware that they are losing market share and can point to lost revenue, but miss where that lost revenue is actually coming from.
Market leaders in their field are starting to be more concerned with what RTFT Consulting calls "revenue leakage". Imagine driving a car with out filling up your petrol tank, eventually, it won't be long before you run out of gas.
So how much worse would it be if you were also leaking fuel from your fuel tank? Customers are fuel for your business and without looking after them or addressing a considerable leakage issue your business could run out of gas very quickly.
The good news is we are customer churn & retention experts - we teach businesses techniques like HTP and revenue retention that helps them become aware of where leaks are situated and shows them which customers they are at High Risk of losing before they are lost.
Don't wait and find out the hard way.
RTFT uses world-class customer retention strategies and can tell you with in a few clicks, working with you or your team, if your business is at risk. We can then work with you or your team to reduce churn and mitigate risk.
One of the questions that we are all challenged by is...how on earth do I retain my customers in this day and age?
With so many choices available to consumers today, including online, it's a minefield to decide what loyalty programmes to provide customers and how best to survey and respond to unhappy customers.
Many businesses rely too heavily on (NPS) net promoter score results to tell them how their customers feel and what they want and expect. All too often we see businesses losing clients simply because they have ineffective customer retention processes in place.
If you want to learn to work out if your leaking customer revenue and how to retain your customers click the happy face image
For businesses outside NZ - send us a message to set up a video call
Bayview, New Zealand, Auckland 0629NZ
08:30 am – 06:00 pm
Bookings can be arranged by appointment - send us a message & start the ball rolling