Like most businesses today you probably run some sort of customer relationship management tool (CRM) or repository for the collection of your valuable customer data. But have you ever assessed your ability or requirement to expand your CRM before spending thousands of dollars attempting to integrate back or front- end solutions?
Taking our CRM capability assessment enables businesses, big and small, to more accurately evaluate what dollars should be spent to ensure a solid return on investment (ROI) when expanding their CRM capability.
As part of the process, we set up review gates to ensure you do not invest in costly systems that far exceed or fall short of your business/organisational requirements.
Having a customer retention strategy in place in this day and age of "technology takeover" is essential.
Consumers have more choices today than ever before, so understanding why your customers do business with you and more importantly how to retain your valued customer base is critical.
Our Customer Retention 101 consulting & course is based on world-class strategies, but also introduces businesses to smart processes like HTP that allow a business to analyse and assess data to effectively put in place strategies to reduce or even stop customer churn.
Let us review your strategy and see if it's fit for purpose?.
So you have a customer retention strategy in place and you're still losing customers! sound familiar?
Our RTFT account joint performance indicator tool and key account governance consultation & training will take your net promoter score (NPS) or customer relationship management (CRM) results to the next level.
We format a plan and design call cycles that tie in with joint performance metrics that show your organisation or business whether you're at risk of losing your valued key customers before it's too late.
Introducing our Governance modelling into your company not only reduces risk and churn, but you will also learn how to incrementally grow revenue within "at risk" accounts.
If you or your business/organisation have never done all or any of the above before; let RTFT take away the guessing game of sales pipeline management.
We show our clients that sales training is important, but pipeline management & accurate forecasting is essential.