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RIGHT THE FIRST TIME  CONSULTING
RIGHT THE FIRST TIME  CONSULTING
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    • Home
    • About
    • VIDEOS
      • RED HOT SALES TIPS
      • VLOGS & Interviews
    • products
      • Consulting services
      • Sales training
      • Customer retention
      • CRM assessment
      • Hiring sales talent
      • Pipeline management
    • Life Coaching
      • Kick-start
    • Gifts
      • Free Sales Assessment
  • Home
  • About
  • VIDEOS
    • RED HOT SALES TIPS
    • VLOGS & Interviews
  • products
    • Consulting services
    • Sales training
    • Customer retention
    • CRM assessment
    • Hiring sales talent
    • Pipeline management
  • Life Coaching
    • Kick-start
  • Gifts
    • Free Sales Assessment

Services we provide

CRM Capability Assessment

CRM Capability Assessment

CRM Capability Assessment

Like most businesses today you probably run some sort of customer relationship management tool (CRM) or repository for the collection of your valuable customer data. But have you ever assessed your ability or requirement to expand your CRM before spending thousands of dollars attempting to integrate back or front- end solutions? 


Taking our CRM capability assessment enables businesses, big and small, to more accurately evaluate what dollars should be spent to ensure a solid return on investment (ROI) when expanding their CRM capability. 


As part of the process, we set up review gates to ensure you do not invest in costly systems that far exceed or fall short of your business/organisational requirements.  




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Customer Retention 101

CRM Capability Assessment

CRM Capability Assessment

Having a customer retention strategy in place in this day and age of "technology takeover" is essential. 


Consumers have more choices today than ever before, so understanding why your customers do business with you and more importantly how to retain your valued customer base is critical. 


Our Customer Retention 101 consulting & course is based on world-class strategies, but also introduces businesses to smart processes like HTP that allow a business to analyse and assess data to effectively put in place strategies to reduce or even stop customer churn. 


Let us review your strategy and see if it's fit for purpose?. 

HELP ME KEEP MY CUSTOMERS

Account Governance Modelling

Forecasting & Pipeline Management

Forecasting & Pipeline Management

So you have a customer retention strategy in place and you're still losing customers! sound familiar?

 

Our RTFT account joint performance indicator tool and key account governance consultation & training will take your net promoter score (NPS) or customer relationship management (CRM) results to the next level. 


We format a plan and design call cycles that tie in with joint performance metrics that show your organisation or business whether you're at risk of losing your valued key customers before it's too late. 


Introducing our Governance modelling into your company not only reduces risk and churn, but you will also learn how to incrementally grow revenue within "at risk" accounts. 

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Forecasting & Pipeline Management

Forecasting & Pipeline Management

Forecasting & Pipeline Management

  • Identifying the important numbers 
  • Managing the funnel
  • Winning opportunities before lost 
  • Effective stock rotation & forecasting
  • Utilisation of CRM 
  • Optimising sales call cycle 
  • Improving invoicing & estimating 
  • Sales phasing


If you or your business/organisation have never done all or any of the above before; let RTFT take away the guessing game of sales pipeline management. 


We show our clients that sales training is important, but pipeline management & accurate forecasting is essential. 



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RTFT - In House or Online Programmes ready for you

Programme 1: Sales best practice

Programme 1: Sales best practice

Programme 1: Sales best practice

  • Sales basics - keeping it simple
  • Understanding opportunity pipe - win/loss
  • Effective forecasting
  • Optimising sales call cycle 
  • Bringing forward the sale
  • Meeting estimating & quoting deadlines 
  • Increasing topline sales 

Programme 2: Implementation

Programme 1: Sales best practice

Programme 1: Sales best practice

  • Learn how to effectively manage a sales team 
  • Develop a robust business/sales plan
  • CRM maturity assessment 
  • F.A.C.T reporting - your real-time data shows you what's happening in the field 
  • Turning NPS into incremental sales   

Programme 3: Embedding Excellence

Programme 1: Sales best practice

Programme 3: Embedding Excellence

  • Developing a business strategy 
  • Monthly departmental assessments 
  • Get more from your CRM 
  • HR and Management reporting
  • Key account governance modelling 
  • Develop a war room
  • Increase Market share
  • Design a customer retention strategy  

Increase Topline sales, reduce costs, streamline current processes and begin to embed excellence.

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